Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 14:17 MDT
Identified - A fix is being pushed to production. We'll continue to monitor and troubleshoot as appropriate.
Sep 17, 11:38 MDT
Update - We have identified a portion of the cause. We are pushing an update to some backend systems to help and give more related data.
Sep 17, 09:08 MDT
Update - We are continuing to troubleshoot and root cause this issue.
Sep 16, 09:54 MDT
Monitoring - System is still operational. Ongoing monitoring and root cause investigation will continue.
Sep 15, 12:57 MDT
Investigating - Initial issue began around midnight - continuing investigation into root cause.
Sep 15, 10:24 MDT
Update - The delay has been remedied. We are still troubleshooting and working for a root cause.
Sep 15, 09:29 MDT
Identified - The issue has been identified and a fix is being implemented.
Sep 15, 06:30 MDT

About This Site

This is where you can check on the current operational status of Solutionreach functionality 24/7.

We only report issues affecting a large number of customers. Issues that have limited impact, meaning only impact a few customers, will not be reported through our status page.

This status page was released on July 13, 2020 and will improve over the coming months.

If you're having issues with one of the areas below, but the status is "operational," please search your question at community.solutionreach.com.

Sync - General stability of SR sync software and connection to client PM/EMR/EHR Degraded Performance
Solutionreach Platform - Platform access and overall performance Operational
SR Conversations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

Unresolved incident: Sync data upload processing delay.

Sep 16, 2020
Sep 15, 2020
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Resolved - This incident has been resolved.
Sep 12, 12:48 MDT
Identified - We have found an issue that is preventing some sync files from running to completion. The issue is known and a fix is underway.
Sep 11, 13:22 MDT
Sep 11, 2020
Resolved - This incident has been resolved.
Sep 11, 07:39 MDT
Update - A fix has been implemented and we are monitoring to ensure that all sync activity has resumed.
Sep 10, 10:10 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 09:35 MDT
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 09:33 MDT
Investigating - We are currently investigating this issue.
Sep 10, 07:37 MDT
Sep 10, 2020
Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.