Monitoring - Production systems have been restored. We are continuing to monitor performance.
Aug 14, 2024 - 19:20 MDT
Aug 14, 2024 - 19:20 MDT
Update - The forced password reset process is underway and nearing completion. As soon as it has completed, we will restore services to our production systems.
Aug 14, 2024 - 17:59 MDT
Aug 14, 2024 - 17:59 MDT
Identified - Our production systems are currently offline for temporary unscheduled maintenance. We anticipate bringing systems back online within the next hour.
As we communicated by email yesterday, a small number of customers appear to have been targeted in phishing attacks from bad actors attempting to access their accounts. To enhance account security, we are forcing a password reset today. Please refer to your email for instructions and for a link to reset your password.
We also plan to implement multi-factor authentication (MFA) by Friday August 16, 2024. MFA is a multi-step login process that will require you to provide more than just a password to login to your account. Instructions to help you set up MFA will be provided.
We realize that our temporary system downtime may have disrupted your operations, and we appreciate your understanding as we work to provide you with enhanced security measures.
Aug 14, 2024 - 15:22 MDT
As we communicated by email yesterday, a small number of customers appear to have been targeted in phishing attacks from bad actors attempting to access their accounts. To enhance account security, we are forcing a password reset today. Please refer to your email for instructions and for a link to reset your password.
We also plan to implement multi-factor authentication (MFA) by Friday August 16, 2024. MFA is a multi-step login process that will require you to provide more than just a password to login to your account. Instructions to help you set up MFA will be provided.
We realize that our temporary system downtime may have disrupted your operations, and we appreciate your understanding as we work to provide you with enhanced security measures.
Aug 14, 2024 - 15:22 MDT
About This Site
This is where you can check on the current operational status of Solutionreach functionality 24/7.
We only report issues affecting a large number of customers. Issues that have limited impact, meaning only impact a few customers, will not be reported through our status page.
This status page was released on July 13, 2020 and will improve over the coming months.
If you're having issues with one of the areas below, but the status is "operational," please search your question at community.solutionreach.com.
Sync - General stability of SR sync software and connection to client PM/EMR/EHR
Operational
Solutionreach Platform - Platform access and overall performance
Operational
SR Conversations
Operational
SR Intake
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance