Identified - Solutionreach is still continuing to monitor this situation and have been working with upstream SMS providers in the carrier landscape to address these ongoing issues. Our latest information from them indicate that the corrections that need to be made have been submitted and are in queue waiting to be processed. We will continue to monitor and update as additional information is available.
Jul 11, 17:10 MDT
Investigating - We are experiencing intermittent deliverability issues with outbound SMS messages on T-Mobile. We are working closely with our 3rd party message aggregator and T-Mobile to resolve the issue. We have been informed that this issue impacts approximately 6% of our total SMS traffic. This does not impact inbound messages only outbound.
Jul 8, 13:29 MDT

About This Site

This is where you can check on the current operational status of Solutionreach functionality 24/7.

We only report issues affecting a large number of customers. Issues that have limited impact, meaning only impact a few customers, will not be reported through our status page.

This status page was released on July 13, 2020 and will improve over the coming months.

If you're having issues with one of the areas below, but the status is "operational," please search your question at community.solutionreach.com.

Sync - General stability of SR sync software and connection to client PM/EMR/EHR Operational
Solutionreach Platform - Platform access and overall performance Degraded Performance
SR Conversations Operational
SR Intake ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.