Solutionreach Status

All Systems Operational

About This Site

This is where you can check on the current operational status of Solutionreach functionality 24/7.

We only report issues affecting a large number of customers. Issues that have limited impact, meaning only impact a few customers, will not be reported through our status page.

This status page was released on July 13, 2020 and will improve over the coming months.

If you're having issues with one of the areas below, but the status is "operational," please search your question at community.solutionreach.com.

Sync - General stability of SR sync software and connection to client PM/EMR/EHR Operational

Solutionreach Platform - Platform access and overall performance Operational

SR Conversations Operational

SR Intake Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 25, 2023

No incidents reported today.

Mar 24, 2023

Planned security and firewall maintenance

Completed - The scheduled maintenance has been completed.
Mar 24, 23:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:31 MDT

Scheduled - Our IT team will be performing upgrades to our firewall and routing systems on the evening of March 24 2023 to ensure that our production systems are on the latest versions of their software and are updated with the latest security definitions. During this maintenance window, there is a potential where our applications become unresponsive or unavailable as part of this update, however it is our intent to keep them running in their normal capacity during this operation.
Mar 17, 16:17 MDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Multiple Automated Messages

Resolved - After monitoring we have confirmed we have resolved this issue. Thank you for your patience.
Mar 22, 15:22 MDT

Monitoring - Our engineering team has identified an issue in our database that resulted in the failure to record when a reminder message was delivered, thus causing repeated delivery of reminders from our system. This inconsistency was a result of a routine maintenance task that did not complete as expected. Reminder messaging has been re-enabled and we have not seen the repeating messaging issue after our fix was applied. We will continue to monitor our systems for any further anomalies.
Mar 22, 09:21 MDT

Update - We are continuing to investigate this issue.
Mar 22, 08:50 MDT

Investigating - We've identified an issue where patients may be getting multiple automated messages from our system. Our engineers are currently investigating. All automated reminders have been paused while we work towards a resolution.
Mar 22, 08:49 MDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.