Update - Various downstream third-party services are still currently blocking emails from Solutionreach that may be causing intermittent delivery failures. As a result, some email messages sent to Solutionreach clients and patients may not be delivered. We are actively working with these service providers to resolve the issue as quickly as possible as our top priority. We will alert you when full email delivery service is restored.
Feb 01, 2023 - 12:46 MST
Update - We are continuing to investigate this issue.
Jan 26, 2023 - 15:07 MST
Investigating - Various downstream third-party services are currently blocking emails from Solutionreach that may be causing intermittent delivery failures. As a result, some email messages sent to Solutionreach clients may not be delivered. This does not affect emails being sent to patients. We are actively working with these service providers to resolve the issue as quickly as possible. We will alert you when full email delivery service is restored.
Jan 26, 2023 - 14:29 MST

About This Site

This is where you can check on the current operational status of Solutionreach functionality 24/7.

We only report issues affecting a large number of customers. Issues that have limited impact, meaning only impact a few customers, will not be reported through our status page.

This status page was released on July 13, 2020 and will improve over the coming months.

If you're having issues with one of the areas below, but the status is "operational," please search your question at community.solutionreach.com.

Sync - General stability of SR sync software and connection to client PM/EMR/EHR Operational
Solutionreach Platform - Platform access and overall performance Operational
SR Conversations Operational
SR Intake ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 1, 2023

Unresolved incident: Intermittent blocking of emails to clients from Solutionreach.

Jan 31, 2023
Resolved - Due to intermittent page loading/latency issues on the Solutionreach platform website yesterday, we applied a fix that has restored page loading times to normal speeds. We are continually looking for new and better ways to improve the platform’s performance and upgrade your experience. Thank you again for your patience.
Jan 31, 11:33 MST
Monitoring - We have applied a fix to the intermittent page loading/latency issue, and we’re currently experiencing fewer instances of delayed page loads. We will continue to actively monitor the situation to ensure that it has been resolved. Thank you.
Jan 30, 16:53 MST
Investigating - We are currently experiencing intermittent page loading issues with the Solutionreach platform’s website. Some pages are timing out or are delayed from loading promptly. It’s taking several minutes to load pages on the platform. We are actively working on quickly resolving this issue and will alert you as soon as service is restored. Thank you for your patience.
Jan 30, 10:53 MST
Jan 30, 2023
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 17:46 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:31 MST
Scheduled - In an effort to aid in the resolution of email delivery issues, we need to apply some additional patches to our system. The maintenance should be brief as we apply the change and restart those systems involved with email delivery.
Jan 27, 16:44 MST
Jan 26, 2023
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.