Monitoring - We are monitoring the results of the fix we have implemented. While the majority of missing messages have been restored, we will be performing additional maintenance during the week of June 6th to ensure a complete repair of the issue. We will keep this incident open and in the 'Monitoring' status until all maintenance has been completed.
Jun 6, 21:04 MDT
Update - We are continuing to work on an update to our systems to repair the missing messages in the Conversations application. This repair will continue throughout the day and into the weekend. Conversations messages continue to be sent and are received without issue.
Jun 4, 16:07 MDT
Update - Our efforts to restore missing messages continue. We are currently implementing a fix and will provide additional updates once the fix has been implemented.
Jun 4, 11:19 MDT
Identified - For some phone number, a limited number of messages are missing from the Conversations application. All messages continue to be sent and received, but the interface is failing to display all messages within each thread.

We have identified the root cause and are now working on a resolution.
Jun 4, 09:13 MDT

About This Site

This is where you can check on the current operational status of Solutionreach functionality 24/7.

We only report issues affecting a large number of customers. Issues that have limited impact, meaning only impact a few customers, will not be reported through our status page.

This status page was released on July 13, 2020 and will improve over the coming months.

If you're having issues with one of the areas below, but the status is "operational," please search your question at community.solutionreach.com.

Sync - General stability of SR sync software and connection to client PM/EMR/EHR Operational
Solutionreach Platform - Platform access and overall performance Operational
SR Conversations Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

Unresolved incident: Individual messages missing from Conversations user interface.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.