Third-Party Network Disruption

Incident Report for Solutionreach

Resolved

Some Solutionreach customers experienced a 30-minute network disruption due to a third-party outage from 11:22 AM to 11:52 AM MDT impacting connectivity at our data center. The issue has been resolved, and our site is fully accessible again. We will continue to work with our third-party vendor to ensure similar incidents do not happen in the future.

Posted Sep 04, 2025 - 12:18 MDT

This incident affected: Sync - General stability of SR sync software and connection to client PM/EMR/EHR, Solutionreach Platform - Platform access and overall performance, SR Conversations, and SR Intake.