SR Conversations Delays

Incident Report for Solutionreach

Resolved

This incident has been resolved.

Posted Feb 16, 2021 - 11:03 MST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 16, 2021 - 09:54 MST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 16, 2021 - 09:32 MST

Investigating

We are investigating further reports of delivery delays for SR Conversations.

Posted Feb 16, 2021 - 09:27 MST

Monitoring

While investigating customer reported delays in Conversations, we did see a brief spike in message queue size on the monitoring historical which had already self-cleared. Further testing showed Conversations to be functioning in a responsive manner.

Posted Feb 16, 2021 - 08:00 MST

This incident affected: SR Conversations.