Sync data upload processing delay
Incident Report for Solutionreach
This incident has been resolved.
Posted Sep 29, 2020 - 08:01 MDT
We are continuing to monitor for any further issues.
Posted Sep 21, 2020 - 08:50 MDT
A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2020 - 14:17 MDT
A fix is being pushed to production. We'll continue to monitor and troubleshoot as appropriate.
Posted Sep 17, 2020 - 11:38 MDT
We have identified a portion of the cause. We are pushing an update to some backend systems to help and give more related data.
Posted Sep 17, 2020 - 09:08 MDT
We are continuing to troubleshoot and root cause this issue.
Posted Sep 16, 2020 - 09:54 MDT
System is still operational. Ongoing monitoring and root cause investigation will continue.
Posted Sep 15, 2020 - 12:57 MDT
Initial issue began around midnight - continuing investigation into root cause.
Posted Sep 15, 2020 - 10:24 MDT
The delay has been remedied. We are still troubleshooting and working for a root cause.
Posted Sep 15, 2020 - 09:29 MDT
The issue has been identified and a fix is being implemented.
Posted Sep 15, 2020 - 06:30 MDT
This incident affected: Sync - General stability of SR sync software and connection to client PM/EMR/EHR.