Sync Upload Failure

Incident Report for Solutionreach

Resolved

This incident has been resolved.

Posted Sep 11, 2020 - 07:39 MDT

Update

A fix has been implemented and we are monitoring to ensure that all sync activity has resumed.

Posted Sep 10, 2020 - 10:10 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 10, 2020 - 09:35 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 10, 2020 - 09:33 MDT

Investigating

We are currently investigating this issue.

Posted Sep 10, 2020 - 07:37 MDT

This incident affected: Sync - General stability of SR sync software and connection to client PM/EMR/EHR.