Recall Message Sending Failure

Incident Report for Solutionreach

Resolved

This incident has been resolved.
Posted Dec 03, 2020 - 20:57 MST

Update

We are continuing to monitor for any further issues.
Posted Dec 03, 2020 - 16:13 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 03, 2020 - 16:13 MST

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 03, 2020 - 16:13 MST

Investigating

We are currently investigating situations where Recall messages are not sending for some users.
Posted Dec 03, 2020 - 16:04 MST
This incident affected: Solutionreach Platform - Platform access and overall performance.