Existing SR Pay customers showing 'Ready to Enroll'

Incident Report for Solutionreach

Resolved

This incident has been resolved.

Posted Apr 30, 2021 - 11:19 MDT

Update

We are continuing to monitor for any further issues.

Posted Apr 29, 2021 - 09:19 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 28, 2021 - 11:54 MDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 28, 2021 - 09:51 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 27, 2021 - 13:45 MDT

Investigating

We are investigating an issue where existing SR Pay customers are being promoted to set up their accounts again.

NOTE: SR Pay is a feature related to SR Conversations - there are no performance issues reported for SR Conversations at this time.

Posted Apr 27, 2021 - 07:39 MDT

This incident affected: SR Conversations.